How to Send an International Parcel

Pack the parcel

Packaging must be solid, the contents must not be accessible, should have sufficient space for attaching accompanying documents and address label. Maximum parcel dimensions: three-way combined length - 180cm, length - 100cm, all parcel above that sizes can be sent for extra charges.

Calculate and order the service

Complete the parcel information form, choose collection date or drop off options.
You can:

• Send or bring parcel to our warehouse yourself: Ukayexpress Unit 1 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, UK
• Drop off a parcel to your local drop off points. We will send nearest addresses after receiving the booking
• Order home collection. The parcel can be collected from home Mon-Fri 9.00-18.00

Payment

You can pay the cost of delivery on the website through PayPal, Bank card or immediately 24 hours from the moment of submitting the application to our account according to the invoice, which will be sent along with the documents. Please note overweight charges will apply for all parcels, if the weight exceed difference of 0.025 kg of the declared tariff bracket and 0.02 kg for small packets as well as administration fee of £2.50

Print the document

After booking - you will be sent an email with documents that you need to print and stick on the parcel. If you have not received your email, please check your spam folder or email us. Please pay attention to the labels for the parcels are MANDATORY and you cannot give the parcel without them

Fill in the form

If you have multiple parcels, a separate form must be completed for each, as each parcel will have its own tracking number. The courier can collect them all at once, just make sure to select the same courier service and date for each pickup.

Oversize

If the weight or dimensions exceed those specified when you placed the order for the courier, additional payments may be charged

Send

After receiving the payment, the package will be sent. You can track the delivery process online. Please keep track of the parcels, as the shelf life at the post office is up to 2 weeks, otherwise the return process will begin, which may take up to 6 months