Parcel Delivery FAQ

Can I send a parcel from the UK to Russia?

Yes, UkayExpress provides international parcel delivery from the UK to Russia for personal and business shipments. Multiple delivery options are available, including courier collection, local drop-off points and warehouse delivery.

Is parcel delivery to Russia still available?

Yes, parcel delivery to Russia is still available for shipments that comply with current shipping regulations and restricted item requirements.

Are parcels to Russia affected by sanctions?

Yes, certain goods may be restricted or prohibited for shipment to Russia due to current sanctions and shipping regulations. However, parcel delivery to Russia is still available for shipments that comply with current requirements.

Before sending your parcel, please review our Restricted Items List and current Sanctions Information pages.

What items are restricted for shipping to Russia?

Certain goods may be restricted or prohibited for shipment to Russia due to current international sanctions and shipping regulations. Restricted items can include some electronics, commercial products, dangerous goods and other sanctioned categories.

We strongly recommend checking the latest Restricted Items List and Sanctions Information pages on our website before creating a shipment, as regulations may change over time.

Can I send a parcel to Belarus?

Yes, UkayExpress provides parcel delivery from the UK and Europe to Belarus with multiple shipping options available for personal and business shipments.

Can I send parcels to Kazakhstan and Kyrgyzstan?

Yes, we provide international parcel delivery from the UK and Europe to Kazakhstan and Kyrgyzstan, including courier collection, local drop-off and tracked delivery services.

Are parcels to Russia affected by sanctions?

Yes, certain goods may be restricted or prohibited for shipment to Russia due to current sanctions and shipping regulations. However, parcel delivery to Russia is still available for shipments that comply with current requirements.

Before sending your parcel, please review our Restricted Items List and current Sanctions Information pages.

What items are restricted for shipping to Russia?

Certain goods may be restricted or prohibited for shipment to Russia due to current international sanctions and shipping regulations. Restricted items can include some electronics, commercial products, dangerous goods and other sanctioned categories.

We strongly recommend checking the latest Restricted Items List and Sanctions Information pages on our website before creating a shipment, as regulations may change over time.

Where can I check the restricted items list?

The latest restricted and prohibited shipment categories are available on our Restricted Items List page. We recommend reviewing the information before creating an international shipment.

Where can I check sanctions information before shipping?

Current shipping restrictions and sanctions-related information are available on our Sanctions Information page. Shipping regulations may change over time depending on international requirements.

Can I send electronics to Russia?

Some household electronic items can still be shipped to Russia if they comply with current sanctions regulations and value limits. This may include items such as hair dryers, vacuum cleaners, humidifiers and other permitted household electronics.

Certain high-value electronics and restricted product categories may be prohibited for international shipping. Before creating a shipment, please review our Restricted Items List and current Sanctions Information pages.

Can I send medicines internationally?

Some medicines and medical products may be shipped internationally if they are non-prescription items, freely available for sale in the country of departure and do not have additional shipping restrictions.

Before sending medicines internationally, please review our Restricted Items List and current shipping requirements.

Can I send cosmetics internationally?

Many cosmetic products and personal care items can be shipped internationally if they comply with shipping and customs regulations. Some cosmetics and liquid products may be restricted for air transportation, while road delivery services may allow certain items with limitations.

Please review our Restricted Items List before creating a shipment.

Can I send food internationally?

Some packaged food products can be shipped internationally depending on destination country rules and shipping regulations. Meat products, dairy products, alcohol and perishable food items are usually prohibited for international shipment.

Before shipping, please review our Restricted Items List and current shipping requirements.

What happens if my parcel contains a restricted item?

If a parcel contains restricted or prohibited goods, shipment processing may be delayed, rejected, held by customs or returned depending on current shipping regulations and carrier requirements. In some cases, parcels may not be eligible for return shipping.

Additional storage, return or customs-related charges may also apply. To avoid delays and extra costs, please review our Restricted Items List before shipping.

How can I check if my item is allowed before shipping?

You can review our Restricted Items List and current Sanctions Information pages before creating a shipment. If you are unsure about a specific item, please contact our support team before shipping internationally.

Can I send a parcel from the UK to Belarus?

Yes, UkayExpress provides international parcel delivery from the UK to Belarus for personal and business shipments. Multiple shipping and delivery options are available depending on parcel size and destination region.

Can I send a parcel from Europe to Belarus?

Yes, we offer international parcel shipping from European countries to Belarus using available delivery services and courier options.

Can I send a parcel to Kazakhstan from the UK?

Yes, UkayExpress provides parcel delivery from the UK to Kazakhstan, including courier collection, local drop-off points and tracked international shipping services.

Do you deliver parcels to Kyrgyzstan?

Yes, we provide international parcel delivery from the UK and Europe to Kyrgyzstan for personal shipments, gifts and other permitted items.

Can I send parcels to Armenia from Europe?

Yes, we provide parcel shipping from Europe to Armenia for personal belongings, gifts, documents and other permitted items.

Is shipping to Georgia available from the UK?

Yes, UkayExpress offers parcel delivery from the UK to Georgia with tracked international shipping, courier collection and multiple delivery options available.

What countries does UkayExpress deliver to?

UkayExpress provides international parcel delivery from the UK and Europe to Russia, Belarus, Kazakhstan, Kyrgyzstan, Armenia, Georgia and many other worldwide destinations.

What is the difference between warehouse delivery, local drop-off and courier collection?

Send to Warehouse allows you to bring parcels directly to our warehouse and is usually the most affordable delivery option. Local Drop-off lets you hand over parcels at nearby partner locations, while Courier Collection allows parcel pickup directly from your home or office address.

What is Send to Warehouse?

Send to Warehouse allows customers to deliver parcels directly to the UkayExpress warehouse for international shipping and processing. This is usually the most affordable parcel delivery option.

What is Local Drop-off?

Local Drop-off allows you to hand over parcels at nearby partner locations instead of arranging courier collection. UkayExpress works with delivery partners including UPS, DPD and Parcelforce depending on your selected shipping service.

UPS Drop-off Locations
DPD Drop-off Locations
Parcelforce Drop-off Locations pages.

What is Courier Collection?

Courier Collection allows parcels to be picked up directly from your home or office address on the selected collection date. UkayExpress works with delivery partners including UPS, Parcelforce and FedEx depending on your selected shipping service and location.

Which delivery option should I choose?

The best delivery option depends on your location, parcel size and preferred shipping method. Customers can choose between warehouse delivery, local drop-off points and courier collection services.

Send to Warehouse is usually the most affordable option, while Courier Collection provides the most convenient parcel pickup service.

Where can I find a local drop-off point?

Available local drop-off points are displayed during shipment booking depending on your location and selected delivery service. You can also view available locations on our UPS Drop-off Locations, DPD Drop-off Locations and Parcelforce Drop-off Locations pages.

UPS Drop-off Locations
DPD Drop-off Locations
Parcelforce Drop-off Locations pages.

How do I book courier collection?

Courier Collection can be selected during the shipment creation process in your personal account. Customers can choose their preferred courier service depending on location, availability and personal preference. Collection availability may vary depending on your address and selected delivery service.

What is the difference between Russian Post and EMS delivery?

Russian Post delivery is usually a more affordable international shipping option, with parcels typically delivered to the recipient’s local post office for collection. EMS delivery is generally faster and usually includes delivery directly to the recipient’s address if no additional customs notification is required.

Which shipping service is the fastest?

EMS delivery is usually one of the fastest international shipping options available for parcel delivery to Russia and CIS countries, as shipments are typically processed faster and delivered directly to the recipient’s address.

Which delivery option is the most affordable?

Send to Warehouse is usually the most affordable shipping option, while Russian Post services may also provide lower-cost international parcel delivery depending on parcel size and destination.

Do all delivery services include tracking?

Most international shipping services include parcel tracking. Customers can track shipments online using their tracking number or directly through their personal account.

Which service should I choose for small parcels?

Small parcel shipping services are usually suitable for lightweight shipments, personal items, documents and lower-value goods. Small parcels are typically limited to 2 kg, with combined dimensions up to 90 cm and one side not exceeding 60 cm.

What parcel size and weight limits apply?

Most delivery services accept parcels up to 30 kg, although some shipping options may be limited to 20 kg depending on destination country and selected service.

Are there additional charges for oversized parcels?

Yes, oversized or overweight parcels may include additional shipping charges depending on parcel dimensions, weight and selected delivery service.

What are the customs duty-free limits for international parcels?

Customs duty-free limits vary depending on destination country and may change frequently over time. Current approximate limits:

Russia — up to €200
Belarus — up to €200. Ukraine — up to €150. If parcel value exceeds the local customs limit, import duties and customs charges may apply. Please check current customs limits before shipping internationally.

Can I track my international parcel?

Yes, most international shipments include parcel tracking. Customers can track parcel delivery status online using their tracking number or directly through their personal account.

How do I track my parcel?

You can track your parcel online using your tracking number or directly through your personal account on the UkayExpress website.

Please regularly monitor tracking updates, as parcels stored at local post offices or collection points for an extended period may enter the return process and additional return charges may apply.

What delivery options are available?

UkayExpress offers multiple international shipping options including Send to Warehouse, Local Drop-off, Courier Collection, EMS delivery, Russian Post services and small parcel shipping.

Available delivery services may vary depending on destination country, parcel size and shipment contents.

Do you offer home delivery?

Yes, home delivery is available for selected international shipping services including EMS and courier delivery options, depending on destination country and shipment type.

How do I calculate shipping cost?

Shipping cost depends on parcel weight, dimensions, destination country and selected delivery service. Customers can calculate shipping prices online using our delivery calculator.

How long does international parcel delivery take?

International parcel delivery times depend on destination country, selected shipping service, customs processing and shipment contents. Estimated delivery times are displayed during the shipment booking process.

How does international parcel delivery work?

Customers can create a shipment online, choose a delivery option, enter parcel details and send parcels using warehouse delivery, local drop-off points or courier collection services. Most international shipments include online parcel tracking.

Do I need to register before shipping?

Yes, customers need to create a personal account before booking an international shipment. Your account allows you to create shipments, upload documents, track parcels and manage delivery information online.

How do I prepare my parcel for shipping?

Parcels should be securely packed, preferably in a strong cardboard box, using suitable packaging materials to protect contents during international transportation.

Fragile items and liquids should be additionally protected before shipping. Shipment labels and required documents must be attached before handing over the parcel for delivery.

What information do I need to create a shipment?

Customers usually need sender and recipient details, parcel dimensions, weight, shipment contents and declared item values before creating an international shipment.

Can businesses use your parcel delivery service?

Yes, UkayExpress provides international parcel delivery services for both individuals and businesses shipping from the UK and Europe to Russia, CIS countries and other international destinations.

Do you provide customer support before shipping?

Yes, our support team can assist customers with shipping questions, delivery options, restricted items and shipment preparation before creating an international shipment.