PRIVACY POLICY

1. Who We Are

Oddisey Ltd is registered in England and Wales.

Company number: 07864942

Registered address: Unit 1, Cromwell Industrial Estate, Staffa Road, London E10 7QZ, United Kingdom

Email: info@ukayexpress.com

Oddisey Ltd is responsible for the personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you use our services, we may collect:

• your name, address, email address and telephone number
• recipient's name, address and telephone number
• collection and delivery information
• order, parcel and tracking details
• customs declaration information, including descriptions and values of goods
• invoices, receipts or other documents provided for customs, insurance or compliance purposes
• payment and transaction information
• communications with our Customer Service team
• account information, where you create an account
• marketing preferences
• IP address, browser, device and website usage information
• information collected through cookies and similar technologies

Where you provide personal information about a recipient or another person, you should ensure that you are authorised to provide that information for the purpose of arranging the shipment.

We do not intentionally collect special category personal data unless it is necessary and permitted by law.

3. How We Use Your Information

We may use personal information to:

• create and manage orders
• arrange parcel collection and delivery
• provide tracking and shipment updates
• process payments
• prepare or process shipping and customs documentation
• communicate with senders and recipients
• provide Customer Service
• process claims, refunds and complaints
• check compliance with customs, sanctions, export-control and Restricted Goods requirements
• prevent fraud and misuse of our services
• maintain the security of our website and systems
• improve our website and services
• maintain financial and business records
• comply with legal and regulatory requirements
• send marketing communications where you have consented or where otherwise permitted by law

4. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we process information because:

Contract — it is necessary to provide the delivery or other service you have requested.

Legal obligation — we need to comply with customs, tax, sanctions, financial or other legal requirements.

Legitimate interests — it is reasonably necessary to operate and improve our business, provide Customer Service, prevent fraud and protect our systems and services.

Consent — where consent is required, for example for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We only share personal information where reasonably necessary to provide our services, operate our business or comply with the law.

This may include sharing information with:

• postal operators, couriers and logistics partners
• customs and border authorities
• government and regulatory authorities
• payment providers
• IT, hosting and website service providers
• professional advisers and service providers
• insurance or claims-handling providers, where applicable
• other organisations involved in processing or delivering your shipment

For international deliveries, recipient and shipment information will normally need to be shared with delivery partners and authorities in the destination country.

We may also disclose information where required or permitted by law, including for customs, sanctions, fraud-prevention or regulatory purposes.

We do not sell your personal information.

6. Payments

Payments may be processed by third-party payment providers such as PayPal or other payment services offered at checkout.

Payment card details are processed by the relevant payment provider. UkayExpress does not normally store full payment card details on its systems.

Payment providers process information in accordance with their own privacy and security requirements.

7. International Transfers

International parcel delivery requires information to be sent to postal operators, couriers, customs authorities and other organisations outside the United Kingdom.

Some destination countries may have different data-protection standards from the UK.

Where UK data protection law requires safeguards for an international transfer, we use an appropriate lawful transfer mechanism or rely on another permitted basis for the transfer.

8. Customs and Sanctions Compliance

International shipments may require us to process and share information for customs, sanctions, export-control and other regulatory checks.

This may include:

• sender and recipient information
• parcel contents and declared values
• invoices and proof of purchase
• shipment documentation
• information requested by customs or another competent authority

We may retain relevant information where necessary to demonstrate compliance with legal or regulatory requirements.

9. Cookies and Website Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for analytics, preferences or marketing.

Where required, non-essential cookies will only be used after you have made your cookie choices.

You can change your cookie preferences at any time through the cookie settings available on our website.

For more information, please see our Cookie Policy→

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.

Typical retention periods may include:

Order, shipment and account records — generally up to 7 years where required for business, tax, contractual or legal purposes.

Financial and accounting records — retained for the period required by applicable tax and accounting rules.

Customer Service, claims and complaint records — normally up to 2 years after the matter is resolved, unless a longer period is reasonably required.

Marketing information — until you unsubscribe, withdraw consent or the information is no longer required for the relevant marketing purpose.

Some information may need to be retained for longer where required by law, a dispute, investigation or regulatory requirement.

At the end of the relevant retention period, information will be deleted, anonymised or securely disposed of where appropriate.

11. Your Rights

Depending on the circumstances, UK data protection law gives you rights regarding your personal information, including the right to:

• request access to your information
• ask us to correct inaccurate information
• request deletion of information in certain circumstances
• ask us to restrict certain processing
• object to certain processing
• withdraw consent where processing is based on consent
• request transfer of certain information where applicable
• complain about how your information is being used

These rights are not absolute and may depend on the reason we are processing the information.

To exercise your rights, contact: info@ukayexpress.com

We may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable data protection law.

12. Marketing

We may send information about UkayExpress services, offers and promotions where you have agreed to receive marketing or where otherwise permitted by law.

You can unsubscribe at any time using the unsubscribe option in our marketing communications or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an order, parcel, payment or account.

13. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Payments are processed through secure payment systems and we do not normally store full payment card details.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Links to Other Websites

Our website may contain links to third-party websites, including postal operators, government websites, payment providers or other services.

Those websites have their own privacy policies and we are not responsible for how third parties process information on their own websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including where our services, technology or legal requirements change.

The latest version will be published on our website with the date it was last updated.

16. Complaints

If you have concerns about how we use your personal information, please contact us first at: info@ukayexpress.com

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner's Office

17. Contact Us

For privacy-related questions or requests:

Oddisey Ltd / UkayExpress
Unit 1, Cromwell Industrial Estate
Staffa Road
London E10 7QZ
United Kingdom
Email: info@ukayexpress.com