Insurance
All eligible shipments include basic insurance cover in the event of total loss of the entire parcel during transit.
Basic Insurance
Standard parcel services include basic insurance of up to USD 100 per parcel.
Small Packets include basic insurance of up to USD 20 per parcel. Extended insurance is not available for Small Packets.
Basic insurance covers total loss of the entire parcel during transit only.
Extended Insurance
Extended insurance is available for eligible parcel services and can be selected when booking your shipment.
The cost of extended insurance is 5% of the total declared value of the parcel.
In the event of total loss during transit, extended insurance provides cover up to the declared value, subject to acceptable proof of value.
The declared value must be supported by purchase receipts, invoices or other acceptable proof of value. If sufficient proof of value cannot be provided, compensation will be limited to USD 100.
What is not covered
Neither basic nor extended insurance covers:
- damage to the parcel or its contents;
- partial loss or missing individual items;
- delivery delays;
- confiscation, return or destruction by customs;
- losses resulting from circumstances outside the Company’s control.
Fragile and delicate items, including glass, ceramics, vases, televisions, phones and similar items, are not covered for damage.
Making a Claim
Claims must be submitted in writing and supported by the required evidence and shipping documentation.
Full information about claim deadlines, required evidence and the claims procedure is available in our Terms & Conditions – Claims & Liability.
Important
Insurance applies to total loss of the entire parcel during transit only. It does not provide compensation for damage or partial loss.